This Privacy Policy explains how VIPXPLOR handles personal information when you visit our website, contact us or request travel arrangements in Egypt.

It covers travel enquiries, reservations, related communications and website services. For payment and cancellation conditions, please read our Booking Terms.

Who We Are and How to Contact Us

VIPXPLOR is a travel brand operated by VIPXPLOR LLC, based in Luxor, Egypt.

We are responsible for how we use the personal information collected to manage your enquiries and bookings.

For questions about this Privacy Policy or your personal information, contact:

Email: info@vipxplor.com
Address: Jeddah Street, off Television Street, Luxor, Egypt
Website: www.vipxplor.com

Personal Information We Collect

The information needed depends on the service you request. It may include:

• Your name and contact details.
• Travel dates, destinations and accommodation details.
• Pickup locations and flight information.
• The number of travellers and children’s ages.
• Booking correspondence, requests and preferences.
• Payment references and transaction status.
• Passport or identification details where required for reservations, tickets or permits.

We may receive information directly from you, from the person arranging your group booking or from a booking platform involved in your reservation.

Please provide only the information relevant to your enquiry. If you share another traveller’s details, ensure you are authorised to do so and make this Privacy Policy available to them.

How We Use Your Information

We use relevant information to respond to enquiries, prepare quotations, check availability and arrange the services you request.

We also use booking details to send confirmations, organise pickups, communicate itinerary changes and handle payment queries, amendments, cancellations or complaints.

Business records may be needed for accounting, legal obligations and resolving disputes.

If you do not provide information necessary to arrange a particular service, we may be unable to complete that part of your booking. We will explain what is required.

Grounds for Using Personal Information

The applicable grounds depend on the activity and the laws governing the processing.

Preparing a requested quotation and providing confirmed services generally involve steps towards a contract or carrying out that contract.

Financial and other business records may be processed to meet legal obligations. Security and dispute handling may involve legitimate interests, where that basis is available and the required assessment supports its use.

Where consent is required, it relates to a specific purpose and can be withdrawn. Visiting the website or reading this Privacy Policy does not, by itself, provide consent to every use of personal information.

Sharing Information With Travel Suppliers

Your booking may require relevant details to be shared with hotels, Nile cruise operators, airlines, guides, drivers or other travel partners.

For example, a driver may need your pickup location and contact number. A hotel or cruise operator may require guest names and identification details.

Service providers supporting hosting, communications, payments and technical maintenance may also process information as part of their work.

Information may be disclosed where required by law or where necessary to address suspected fraud, a security incident or a legal claim.

Some suppliers act independently when handling your information. Their own privacy notices explain their responsibilities and practices.

Payments and Card Information

Your booking instructions identify the available payment methods.

When you use an external payment page, the payment provider processes the details submitted there according to its own privacy and security arrangements.

VIPXPLOR may receive payment status, transaction references and other information needed to reconcile your payment with your reservation.

Please do not send full card numbers, card security codes or photographs of payment cards through email, WhatsApp or general enquiry forms.

If you are unsure about a payment request, verify it through your existing booking conversation before proceeding.

Website Information and Cookies

Website servers and enabled services may process technical details such as your IP address, browser, device information, pages visited and access times.

Cookies and similar technologies can support essential website functions, preferences, analytics and advertising measurement.

The information collected depends on the tools enabled and the choices available to you. Where consent is required, the relevant tools must operate in accordance with that consent.

You can also manage cookies through your browser. Restricting necessary cookies may affect certain website functions.

Embedded maps, review tools and other external features may communicate with their providers when loaded, including sharing technical information such as your IP address.

For information about Google’s handling of data, see Google’s Privacy Policy. Provider notices supplement this Privacy Policy and do not replace our responsibility to explain our own processing.

Marketing Communications

Messages about your enquiry or confirmed reservation are separate from promotional messages.

You can ask us to stop sending promotional communications by using an unsubscribe option provided or emailing info@vipxplor.com.

You may object to the use of your information for direct marketing.

Opting out of marketing does not prevent us from sending information needed to manage an active booking.

How Long Information Is Kept

Retention depends on the purpose of the information and any applicable legal requirements.

Relevant factors include whether an enquiry remains active, whether travel services have been completed, whether a complaint or dispute is unresolved and whether financial records must be retained.

Different types of records may therefore have different retention periods.

Contact us if you need information about the retention of your records. Some information may need to be retained despite a deletion request where a legal obligation or another applicable exception requires it.

International Processing

Arranging travel in Egypt involves processing relevant information in Egypt.

Technology providers, payment services and travel partners may also process information in other countries. The applicable transfer requirements depend on the countries, providers and laws involved.

You may contact us for information about recipients, processing locations and any safeguards applicable to transfers associated with your booking.

Security and Safe Communication

No website, email service or storage system can guarantee complete security.

Please avoid sending unnecessary sensitive information through general enquiry channels. Contact us first if a service requires identification documents or other sensitive details.

If you suspect that information connected with your booking has been accessed or disclosed improperly, notify us promptly using the contact details in this Privacy Policy.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete details.
• Request deletion of information.
• Restrict or object to certain processing.
• Receive information in a transferable format.
• Withdraw consent where processing relies on consent.
• Complain to the relevant data protection authority.

These rights may be subject to conditions and exceptions.

Send requests to info@vipxplor.com. We may need proportionate information to verify your identity before disclosing or changing records.

For information about privacy rights in the United Kingdom, you can visit the Information Commissioner’s Office.

Children and Family Bookings

Family travel arrangements may require children’s names and ages to confirm prices, accommodation or tickets.

These details should be provided by a parent, guardian or authorised booking organiser.

Please avoid providing additional information about children unless it is needed for the requested service.

Health Accessibility and Dietary Requests

Requests concerning accessibility, health or dietary needs can reveal sensitive information.

Please tell us what assistance you require before sending supporting documents. We can then identify what information is necessary and which supplier needs it.

Providing a special request does not guarantee that a supplier can fulfil it. Any essential requirement should be confirmed before you complete your booking.

External Websites

Links to other websites are provided for convenience or to help you access relevant services.

Those websites have their own privacy practices. Review their notices before submitting personal information or completing a transaction.

Following an external link does not mean that the other organisation operates under this Privacy Policy.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, data handling or applicable requirements change.

Where a change requires a separate notification or consent, publishing an updated page does not replace that requirement.

You can contact us to ask about changes affecting information already provided.

Contact VIPXPLOR

For privacy questions or requests concerning your information:

Email: info@vipxplor.com

You can also use our Contact Us page.

For reservation conditions, please visit our Booking Terms and Cancellation Policy.